Refund policy

Prices and payment
Each item is listed with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment. Payment terms are stated in the shopping cart depending on the selected payment method.

Shipping terms are stated in the shopping cart depending on the selected shipping method.

Return Policy
Your right of withdrawal (the withdrawal period) is valid for 14 days. In your message to us, it must be clear that you regret it. The cancellation deadline starts on the day you received the item or a substantial part of it. If the agreement applies to a custom-made item - or a product that has a clear personal touch, the withdrawal period starts on the day we provided information.

Once you have exercised your right of withdrawal:
You are obliged to keep the product in as good a condition as when you received it. You may not use it, but of course, carefully examine it. If the item is damaged or lost due to negligence, you will lose the right of withdrawal.

Privacy Policy
When you place your order with us, you provide your personal information. In connection with your registration and order, you agree that we store and use your information in our business to fulfil the agreement with you. You have the right to receive the information that we have registered about you according to the Personal Data Act. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, contact us via email.

Deliveries
The delivery time is stated in the shopping cart under the respective shipping method. If a product has a different delivery time, it is stated at the respective product.

Unpacked packages:
If you have chosen postal advance as a shipping method, your goods will remain on the post for four weeks. Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fees and handling fees, currently 15 EUR.

Returns
Returns are made at your own expense except if the item is defective or if we have packed incorrectly. Returns should be sent by letter or parcel, not by postage.

Exchanges
All exchanges are handled as a return where the amount of the item is credited and you as a customer may place a new order.

Refund Obligation:
If you have exercised your right of withdrawal, we will refund what you have paid for the goods as soon as or at the latest within 30 days from the day we received the goods or, if it is a service, the message that you have regretted. You have to pay the return costs yourself when you return the goods. We always pay the return cost of returning so-called replacement products. 

These terms were set on July, 2024.